COMSUCE Connect
Legal

Privacy Policy

How COMSUCE CONNECT collects, uses, stores, and protects your personal information.

1. Introduction

COMSUCE CONNECT (“COMSUCE”, “we”, “our”, or “us”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect personal information when you use the COMSUCE website and related services, including secure healthcare communication platforms, onboarding systems, messaging services, and clinical communication tools available through COMSUCE CONNECT.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Who We Are

COMSUCE CONNECT is a healthcare communication platform designed to support secure and efficient communication between healthcare professionals and organisations.

For the purposes of UK data protection law, COMSUCE CONNECT acts as a Data Controller in relation to personal data collected through our website and services.

3. Information We Collect

We may collect and process the following categories of information:

Personal Information

  • Full name
  • Job title
  • Organisation name
  • NHS or professional email address
  • Telephone number
  • Account login credentials

Technical Information

  • IP address
  • Browser type and version
  • Device information
  • Usage data and activity logs
  • Login history
  • Cookies and analytics information

Clinical and Communication Data

Where authorised and necessary for healthcare communication services, we may process:

  • Secure messages
  • Clinical communication records
  • User-generated content
  • Healthcare organisation information

4. How We Use Your Information

We use personal information to:

  • Provide and manage COMSUCE CONNECT services;
  • Verify authorised users and organisations;
  • Facilitate secure healthcare communication;
  • Maintain system security and monitoring;
  • Improve website functionality and user experience;
  • Respond to enquiries and support requests;
  • Meet legal, regulatory, and NHS information governance requirements.

5. Legal Basis for Processing

We process personal data under one or more of the following lawful bases under the UK GDPR:

  • Consent
  • Performance of a contract
  • Legitimate interests
  • Compliance with legal obligations
  • Provision of healthcare-related services
  • Public interest in healthcare communication and governance

6. Data Sharing

We may share information with:

  • Authorised healthcare organisations;
  • NHS-affiliated bodies where appropriate;
  • Cloud hosting and technology providers;
  • Security and compliance providers;
  • Regulatory or legal authorities where required by law.

We do not sell personal information to third parties.

All third-party service providers are required to maintain appropriate confidentiality and security standards.

7. Data Security

COMSUCE CONNECT implements appropriate technical and organisational measures to protect personal data against:

  • Unauthorised access
  • Loss or destruction
  • Misuse
  • Alteration
  • Disclosure

Security measures may include:

  • Encrypted communications
  • Secure cloud infrastructure
  • Access controls
  • User authentication
  • Monitoring and audit logging

Despite these safeguards, no online system can guarantee absolute security.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Provide services;
  • Meet healthcare governance requirements;
  • Comply with legal and regulatory obligations;
  • Resolve disputes and enforce agreements.

Retention periods may vary depending on the nature of the information and applicable legal requirements.

9. Your Rights

Under UK data protection law, you may have the right to:

  • Access your personal data;
  • Request correction of inaccurate information;
  • Request deletion of personal data;
  • Restrict or object to processing;
  • Request data portability;
  • Withdraw consent where applicable;
  • Lodge a complaint with the Information Commissioner’s Office (ICO).

Requests may be submitted using the contact information below.

10. Cookies and Analytics

The COMSUCE website may use cookies and similar technologies to:

  • Improve website functionality;
  • Analyse traffic and usage;
  • Maintain session security;
  • Enhance user experience.

Users may manage cookie preferences through their browser settings.

11. International Transfers

Where data is transferred outside the United Kingdom, COMSUCE will ensure that appropriate safeguards are in place in accordance with UK GDPR requirements.

12. Third-Party Links

Our website may contain links to external websites or services. COMSUCE is not responsible for the privacy practices or content of third-party websites.

Users should review the privacy policies of external sites separately.

13. Children’s Privacy

COMSUCE services are intended for professional healthcare use and are not directed toward individuals under the age of 18.

We do not knowingly collect personal information from children.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes.

Updated versions will be published on the COMSUCE website with a revised effective date.

15. Contact Us

For questions about this Privacy Policy or data protection matters, please contact:

COMSUCE
Email: [email protected]
Website: COMSUCE Official Website

You also have the right to contact the UK Information Commissioner’s Office (ICO):

Information Commissioner’s Office (ICO)