COMSUCE Connect
Legal

Terms and Conditions

Terms and Conditions governing your access to and use of COMSUCE CONNECT services.

Last updated: 2026-07-17

1. Introduction

Welcome to COMSUCE CONNECT (“COMSUCE”, “we”, “our”, or “us”). These Terms and Conditions govern your access to and use of the COMSUCE website, messaging services, onboarding systems, and communication platform.

By accessing or using COMSUCE CONNECT services, you agree to comply with these Terms and Conditions. If you do not agree, you must not use our services.

2. About COMSUCE CONNECT

COMSUCE CONNECT is a healthcare communication platform designed to facilitate secure and urgent clinical communication between healthcare professionals and organisations.

Services may include:

  • COMSUCE Messaging
  • COMSUCE Mail
  • Secure healthcare Clinical communication systems
  • Organisational onboarding
  • Personnel onboarding

3. Eligibility

To use COMSUCE CONNECT services, you must:

  • Be at least 18 years old;
  • Be working as an NHS service provider.
  • Use a valid NHS or authorised professional email address;
  • Provide accurate registration information.
  • Be authorised to act on behalf of a registered healthcare organisation where applicable;

COMSUCE reserves the right to verify professional or organisational credentials at any time.

4. User Responsibilities

You agree that you will:

  • Use COMSUCE CONNECT only for lawful and authorised healthcare communication purposes;
  • Maintain confidentiality of login credentials;
  • Ensure all information shared is accurate and clinically appropriate;
  • Comply with all NHS, GDPR, UK Data Protection, and healthcare governance requirements;
  • Immediately notify COMSUCE CONNECT of any unauthorised access or security concerns.

You must not:

  • Share accounts with unauthorised users;
  • Upload malicious software or harmful content;
  • Attempt to gain unauthorised access to systems or data;
  • Use the platform for non-clinical spam, harassment, or unlawful activities.

5. Data Protection and Privacy

COMSUCE CONNECT processes and protects healthcare-related information in accordance with applicable UK laws and healthcare information governance standards.

COMSUCE CONNECT may collect:

  • User registration details;
  • Organisation information;
  • Clinical communication records;
  • System usage and security logs.

We implement encryption and secure hosting measures to protect stored and transmitted information.

Users remain responsible for ensuring that any patient information shared through COMSUCE CONNECT complies with applicable clinical governance and consent requirements.

6. Confidentiality

All users must maintain strict confidentiality regarding:

  • Patient information;
  • Clinical communications;
  • Organisational data;
  • Access credentials.

Unauthorised disclosure of confidential information may result in account suspension, legal action, and notification to relevant authorities.

7. Security

COMSUCE CONNECT uses secure hosting infrastructure and encrypted communication processes aligned with NHS guidance.

However, users acknowledge that no electronic system is completely immune from security risks, and COMSUCE CONNECT cannot guarantee uninterrupted or error-free operation at all times.

8. Intellectual Property

All website content, branding, software, logos, graphics, and system designs remain the intellectual property of COMSUCE CONNECT unless otherwise stated.

You may not:

  • Copy or reproduce platform materials;
  • Reverse engineer software;
  • Redistribute COMSUCE CONNECT content without written permission.

9. Service Availability

COMSUCE CONNECT may:

  • Modify services at any time;
  • Suspend services for maintenance;
  • Restrict access where security or regulatory concerns arise.

We do not guarantee uninterrupted platform availability.

10. Account Suspension and Termination

COMSUCE CONNECT reserves the right to suspend or terminate access where users:

  • Breach these Terms;
  • Misuse the platform;
  • Violate healthcare governance standards;
  • Create security or legal risks.

Organisations may also request deactivation of authorised user accounts.

11. Limitation of Liability

To the fullest extent permitted by law, COMSUCE CONNECT shall not be liable for:

  • Indirect or consequential losses;
  • Clinical decisions made using information transmitted through the platform;
  • Service interruptions;
  • Data loss caused by third-party systems or user negligence.

Healthcare professionals remain solely responsible for clinical judgement and patient care decisions.

12. Third-Party Services

COMSUCE CONNECT may use third-party hosting, security, or infrastructure providers including cloud services providers.

We are not responsible for third-party services beyond our reasonable control.

13. Changes to These Terms

COMSUCE CONNECT may update these Terms and Conditions at any time. Continued use of the platform following updates constitutes acceptance of the revised terms.

14. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact Information

For enquiries regarding these Terms and Conditions, please contact:

COMSUCE
Email: [email protected]
Website: www.comsuce.com